Change Management in a High-Risk Project

At 7N, the heart of our business lies in our dedicated consultants. Each day, they apply their expertise and go above and beyond to assist our clients in achieving the best possible solutions. It is for this reason that we aim to shine a spotlight on the remarkable efforts of some of our consultants, who are fueled by their knowledge, commitment, and wealth of experience. Let's unleash their performance.

When our client acquired another company, it was decided that the acquired company should eventually implement all the existing IT platforms of the corporation and adapt their work processes. Due to the high level of complexity in such a project, the management assessed it as a "high-risk project" and hence, a critical project to the business. Based on experiences from previous similar projects, it was decided that the project team should work in a structured manner with the change management and leadership, which included a focus on sponsor involvement, temperature measurements, and ongoing communication. It became the primary task for Lars to ensure these things were lived out, a task he performed with great success. 7N's client experienced how 60-70 employees successfully went from one operational context to a completely different one, and three months after the Go Live the company could measure a productivity level of back on 100%.

Lars managed to take a structured approach to change management, where he applied ADKAR®2 and further linked the change management efforts to the PRINCE2 management model 3. Moreover, he established a strong communication strategy and action. The client experienced how Lars’ innovative, creative, and learning approach created a positive impact and good results. It has influenced the way projects are now delivered within the company, where Change management and leadership are now included as an explicit component. The project has therefore been used as a model for other change projects in the company. As an example, the learnings from this project were applied in the integration and transition of another acquired company.

Our client has been very impressed with Lars and describes him as: "A "people person" who understands how to focus on people and masters a unique way to put himself in the world of other professionals, takes this context as a starting point, and with his pleasant and calm demeanor creates security, trust, and companionship. This has both given our [7N client] employees a good working environment and equipped them to manage major operational changes independently.

There is no doubt that Lars is a Senior Project Manager, with an emphasis on Senior. He has the toolbox of methodologies in order, and his vast experience clearly gives him a "head start" when analyzing a project. He quickly sees the whole context, manages to challenge both up and down in the organization in an extremely value-creating way, and makes the right demands internally and externally. Lars has contributed in the most sensational way to the entire organization's understanding and embracing of change management. Lars has taken the lead and has been an essential catalyst in the project. With an elegance, according to the above, he has performed as it has not been seen before."